Is there life after a corporate career?

Claire is our Passionate PA based in Ringwood. She joined us in January 2018 after a very successful corporate career.

In this personal blog, Claire shares insight into why she felt she had to resign from her role with an investment bank, and the damage that transition did to her confidence. She also talks openly though about the “best decision ever” – joining The Passionate PA and building the flexible business she’d always dreamed of.

Our franchisor, Kate Chastey, said “In 2023, Claire is celebrating 5 years as a Passionate PA – and we are delighted to say she will be with us for at least another 5 too after resigning her Franchise Agreement! Claire is one of the most diligent, hard working and inspirational people I know. She’s a multitasker extraordinaire.”

Is there life after the corporate world?

Before having children, I had a great career with a well-known investment bank. I ran a fantastic team of people, worked with prestigious clients worldwide, I earnt good money – life was good and I loved it.

But, when my husband and I started a family, my whole world turned upside down… I returned to a part-time role with the bank, but I was not prepared for the lack of sleep and feeling torn in so many directions. I shifted between feeling very grateful and overwhelmingly guilty every single day.

I could no longer commit to the long hours (and nor did I want to) and most devastatingly for me, I felt that I was looked upon differently by my colleagues and some friends. My personal identity was so connected to my successful career, finding a ‘new me’ was very hard.

 

The Difficult Decision

This was one of the toughest times in my life, so making the decision to resign from the bank after my second son was born was the right thing to do but equally, truly terrifying for me. I’d been in the corporate world for nearly 20 years… what if no one else would employ me? What if I couldn’t find a fulfilling role to fit around my family life? What if my previous zest for life never returned?

So many doubts hung in my mind, but I had faith that this was the end of a chapter and, when I was ready, I could start something new. Resigning gave me time to be a mum and enjoy my children whilst they were really young – and also time to think clearly about what I wanted life to look like.

 

What could be next?

I took a few years out, more than I planned, and so I began to feel restless and unfulfilled. Don’t get me wrong, being a Mum is a privilege, but I wanted, no needed, to work. I need to be ‘Claire’ again – the whole me, not ‘just Mum’.

I knew I needed to feel valued and respected, to be able to use my skill set and experience but it seemed that at every option I explored meant I either had no choice but return to full-time employment or take a much lower paid, unfulfilling role.

 

Finding my sparkle again

As fate would have it, I was approached at school pick-up one day and asked if I would consider taking on the role of Chair of the PTA. No one else would take on the responsibility and that meant an important part of the school would disappear. I couldn’t let this happen, so I eagerly accepted the voluntary role and began to work hard organising and planning the fund-raising activities for the year ahead.

I threw myself into the PTA, resurrected my business brain and discovered that I loved event management, organising, analysing costs and expenses, and much more! This put fire in my belly again and I loved every minute of it. It gave me back my confidence and I was thrilled to significantly increase the profit for the events I ran which led to the purchase of iPads for the school which I am particularly proud of.

 

Fate strikes again…

Nearly a year in, at the end of one of our meetings, the PTA accountant told me that I must reach out to Kate Chastey from The Passionate PA, saying that I would be a perfect fit!

I was intrigued…

I’d never been a PA, I had a PA myself in my previous role but when I started looking into the franchise, I discovered that the possibilities were endless! My traditional view of a PA was not the same as a freelance Passionate PA. My goodness, the skill sets within the team were vast, the clients they were all working with excited me and the potential to earn great money whilst working flexibly was second to none!

After that first meeting with Kate, I knew that I’d found something truly special. The idea that I could start my own business, with superb experience, guidance and support right behind me, was something I had only dreamed of.

I’ve always had a passion for entrepreneurship and the idea of being my own boss was close to my heart. My Dad has always run his own business, very successfully, and I grew up admiring his work ethic and the sheer passion for what he does. I talked this franchise opportunity through with him and my husband and so my journey as a Passionate PA began!

 

That was 2018

I’m five years in now and I can honestly say that I LOVE my work! This was without a doubt the best decision that I have ever made professionally; I run a successful business that lights me up inside. I get to work with awesome clients who are now friends too. I choose when I work and with whom and I can use my corporate experience to help my clients grow and expand their businesses which is really fulfilling.

I’m also continuously learning and so the challenges and opportunities are super. To date, I’ve worked in the manufacturing sector, with coaches and trainers, with charities, wellness ambassadors, private clients in Dubai, peer groups, marketing and SEO and many more. A true highlight was with a client in the beauty industry – helping with collaborations with Marie Claire and L’Oreal! I love how varied my work is and how much I can help clients achieve their dreams too.

 

Best decision ever!

Being a franchisee gives me the best of both worlds. I have the unwavering support of my franchisor, Kate Chastey, who not only believed in me but has encouraged and supported me every step of the way to build a business on my terms.

Team Passionate PA has an impressive selection of commercially savvy and ambitions women. We all have different types of expertise and experience and work together to support and encourage one another, whilst having a lot of fun too!

Being able to offer my clients the experience shared across the team is priceless and enables me to offer an exemplary service which I am incredibly proud of.

So, is there life after the corporate world – hell yes! And it’s better than you can imagine.

You can find out more about Claire by clicking here!

 

START YOUR NEXT CHAPTER TODAY – CLICK HERE TO LEARN MORE


Further blogs from The Passionate PA: 

From humble beginnings to Business Owner

Kara is our Passionate PA based in Southampton. She joined us in August 2022 and, after her first 6 months in business, has decided to share her story in the hope it may inspire others. With a 30 year career in Hospitality, Kara wondered whether there would ever be life beyond the sector for her and whether a franchise really was the springboard she needed…

Grab a cuppa, in this blog Kara shares her personal story in her own words.

From humble beginnings to Business Owner

My World of Work

My career started early, at the age of 14, washing dishes at a local hotel. Not long after starting this role, I was promoted to a weekend waitress which was when my love for hospitality started.

I went to university to study Hotel Management, where I learnt the fundamentals of running a business where success is dependent on hitting margins.

Throughout my career, I learnt far more than my university qualification covered though; the complexities of recruitment and HR, marketing, rate strategies, property management and compliance, to name but a few.

I worked my way through the ranks to eventually become a Hotel General Manager, and finally, the pinnacle of my career as Head of Operations for a group of hotels. If I am honest, my love of hospitality dwindled towards the end. I was running out of challenges, something that I thrive on. I was earning a good salary, but had no experience in any other industry, how could I find another career, with similar earnings, with such a specialised CV?

 

Seeking New Challenges

I had looked at franchises in the past, but none appeared to offer the challenge I was seeking or offered a comparable take home pay. They looked to me like they were recruiting for another ‘number’ – I have too big a personality for that sort of role!

A post from The Passionate PA popped up in my social media and sparked my interest, so I took a further look. The bespoke services offered, along with the ethos to ‘go above and beyond’, really struck a chord with me.

I booked a Discovery Call but, unfortunately, it was at a time when my team at the hotel needed me the most. Sounds crazy, I know, but my team were like family to me. We were in the process of adjusting to a post-Brexit/mid-Covid world and the ship needed a captain!

I cancelled that call with Kate to stay where I was needed.

A year later, and the time had finally come for the career change I had been craving. The Passionate PA had remained in the back of my mind. I am a people person, but I wanted to be self-employed. I didn’t want to ‘go it alone’, especially in a business I had no experience in, I wanted to be able to share my highs and lows with understanding colleagues. More importantly, I still wanted to learn, especially now that we live in an ever-evolving digitalised world with so many remote and hybrid options.

 

Getting The Full Picture

After further research into The Passionate PA, I sent another enquiry to Kate for more details. What I really appreciated was how there was no quick sell, quite the opposite in fact. She tells me now, she got very excited as she’d remembered my CV from a year earlier – but I didn’t know that at the time!

My Discovery Call with Kate finally took place, and she gave me a clear picture of what taking on this franchise would entail – both as a business owner but also on a personal level. I loved how easy Kate was to talk to, down to earth but incredibly informative. I felt I would be in very safe hands!

Kate suggested I researched other options and that I spoke to her Franchise Advisor, Ian Bradley too. He also suggested I be thorough in my research not just about this particular franchise, but about what becoming a franchisee would entail.

At Kate’s invitation, I also spoke to a couple of existing Passionate PA – the longest standing one and the newest, a great mix for honest feedback. The longest standing franchisee had a similar start to her career as I did. She assured me that my skills in hospitality management were easily transferable to this new career… she has since been proven right!

The ‘recruitment process’ was reassuringly thorough, it wasn’t just about whether I wanted to join this franchise, it was also about Kate learning about me to be 100% sure we could work together to build the business I desired.

This was a huge leap for me, I understandably had reservations and endless questions, all of which were answered fully and promptly by Kate.

We then met in person for lunch and it was like I had known Kate all my life! I imagine it was almost an interview process, but it felt far from that. We talked and ate yummy food. We even hugged at the end!

 

The Awaited Offer & Starting Training

A few days later, I was delighted to receive a franchise offer – I was going to join THE team of savvy business professionals! Woohooo! And what a relief it was to receive this news as I had already made my mind up that this was definitely the right move for me.

Once I was signed up, the online training started. This was broken down into easily digestible modules, with weekly Zoom calls with Kate to discuss any questions I might have.

The highlight of my onboarding was my Launch Retreat at a beautiful AirBnB. As much as this involved many 121 masterclasses and a professional photoshoot, it certainly didn’t feel like ‘work’ as it was fabulous to get to know Kate better, sample her delicious cooking and I got to meet a few of the other Passionate PAs too as they joined us for a training day.

 

Time For Clients

And then it was down to business! Getting started in my new career was nerve wracking, I was worried that I wouldn’t find clients quickly enough and I even considered getting a weekend job. But Kate assured me that I didn’t need to worry… “hold your nerve” she used to say, and she was right!

There were soon enquiries from potential new clients, and Kate initially joined me on my introductory Zoom meetings for reassurance. It wasn’t long before I was at capacity with Kate drip feeding me leads over the next few weeks.

Kate quietly let me learn to fly solo, but she continues to be there when needed, always checking whether I need more clients, whether I need any support, along with listening and advising on my journey as my current clients develop. I actually call her my Fairy Godmother – she’s just ‘there’ whenever I need her and always seems to have the right answer or question for me.

 

Team Spirit

I really enjoy our monthly ‘Biz Dev’ team calls, seeing the full team together, hearing how they are getting on, along with our continual training from Kate. I also love the special face to face masterclasses with overnight stays – the team spirit is just wonderful. Such a fun bunch of ladies to socialise with, and learn with, I feel truly honoured to a part of this team!

It is fabulous that we all have our own individual skill sets and personalities, which Kate fully appreciates when dealing with client enquiries. Her role is to match the client enquiry with the right Passionate PA. But, she also relishes the opportunity to really help each Passionate PA create their own version of success too. I, for example, want a full-time business with project work in the financial arena. Other Passionate PAs want part-time, others focus on completely different skill sets to me. That’s what makes The Passionate PA so unique for clients and for franchisees – there is no one size fits all.

 

Looking Back

I genuinely thought I would miss my previous career, it had been my life for over 30 years but, I honestly haven’t once looked back. I have a thriving business, clients that challenge me every day (in a good way!) and I’m earning more than I was in my last employed role – with scope for more as my business grows and develops.

I am eternally grateful that Kate has given me this opportunity, I never thought work could excite me this much… oh how wrong I was!

You can find out more about Kara by clicking here!

 

START YOUR NEXT CHAPTER TODAY – CLICK HERE TO LEARN MORE


Further blogs from The Passionate PA: 

7 steps to happy, productive OUTSOURCED team

Steph Taylor is our Passionate PA based in Christchurch, Dorset. She joined us in November 2021 after a 20+ year career in Human Resources and Change Management.

In her role as a Passionate PA, Steph helps her clients manage their people through associate models i.e. where one or two directors grow their business and develop their client offering by outsourcing work to trusted consultants, associates or freelancers.

Today, we thought we’d share her top tips for creating happy, productive outsourced teams.

FIND OUT ABOUT STEPH

7 steps to creating a happy, productive OUTSOURCED team

You’re running your business and it’s going well. You’ve started to build a team around you using the associate model – choosing people for their skill and knowledge, adding value to your end clients. Things should be getting easier, right?

Ahh… but what if they are not? Creating happy, productive outsourced teams seems like a lot of hard work, and a spoonful of magic sometimes. In this blog, Steph sheds some light on the 7 things you need to consider when building the right associate team for your business.

TIP 1: Invest your time in your people

There is no CRM in the world that can replace the value of your time – so invest it in your people. Get to know them as humans, as well as for the skills and experience they can bring to your business. Setting time aside to collaborate and discuss long-term visions and relationships will lead to improve understanding and rapport.

TIP 2: Be clear on roles and responsibilities

You know exactly what you want these humans to do, but do they? Being clear from the outset (and as you progress) what skills and know-how your business needs will ensure there are no niggling feelings on either side. We advocate going so far as having a Team Handbook so that all the ‘rules of play’ are written down and easy to understand. If your team members know what’s expected, they will find it easier to deliver – and if they don’t, because you were clear, you’ll find it easier to manage their exit! When everyone is clear on what ‘good’ looks like, it’s also easier to see ‘exceptional’ (see point 7 below).

TIP 3: Don’t skip the legals

It’s all too easy to get swept away with the hubbub of the day-to-day business but contracts and Letters of Engagement are vital and should be done before any work actually takes place. These set the boundaries, ensure understanding and give everyone peace of mind. The timely production of contracts also sets the tone for the level of excellence at which your business operates.

TIP 4: Culture doesn’t happen by accident

The culture of your business is a direct result of your communications and behaviours. If you want an autonomous, responsible, proactive team then micro-managing isn’t going to get you there. Encouraging all team members to make time for each other, learn from each other and seek best practice not just motivates your people, it creates great results for your business too!

TIP 5: Clarity of communication

Whether it’s an internal 121 email, a company-wide announcement or a quick conversation, being clear, consistent and honest at all times will allow your team to trust you, even with the not-so-good news. Being open about the direction of the business is also key to building a happy, productive long-term team.

TIP 6: Know your weaknesses

A good leader will know where they are not so good. Get the right people in your business to support in these areas. For Passionate PA clients, we are often the conduit for great comms – never instead of the business leader, more a buffer/filter/positioner. There really is nothing more valuable that a seriously great PA who understands your business vision and works with you to achieve that (but we might be biased, of course!).

TIP 7: Feel good factor

Showing appreciation and recognition goes further than just paying your teams’ invoices on time. Kind words, constructive feedback, referrals for other work are all ways in which people can feel valued. And, back to Tip 2 – if you have been super clear what a good team member looks like, recognising excellence and building further on that relationship is easy.

If you’re not natural leader of people, outsourcing the task of bringing your team together through a people-centred project manager or business support professional can be an ideal way to reap the countless rewards of the outsourced team. If you’d like to have a chat about how this might work for you, book a call with Steph today.

You can find out more about Steph by clicking here!


Further blogs from The Passionate PA: