Getting to know Claire

Claire Bartlett is a font of corporate know-how and experience, known best for her ability to work with directors of large teams looking to improve efficiency and profitability. Here she shares a typical day in her world.

Claire joined The Passionate PA in January 2018 after a high-flying career with an investment bank. She has proven herself to be an exceptional strategic partner with commercial focus; Business Development and Strategy are her forte. Meticulously organised and detail-orientated in everything (yes, everything!), Claire is known for her infectious laugh and can-do attitude.

Getting to know Claire

Alarm goes off at:

Start the day with:
Coffee and checking Rightmove to give me a daily fix for one of my life’s passions – property! Then it’s reviewing the calendar for the day ahead. I always document the top three things that I need to achieve that day and try to get the most challenging one completed first. This gives me a sense of achievement and motivates me for the day ahead.

Where do you do most of your work?
Pre-Covid, it was an 80/20 split with the majority of my time spent face to face with my clients. Currently, its about 50/50 but I’m working up to getting out there more as this is when I can really get under the skin of my clients’ businesses and identify opportunities for improvement.

What sectors do your clients operate within?
Currently my clients are in management training and I also work with a fast-growing CEO and Managing Director level peer networking group.

Best part of your work:
Seeing the relief on my clients’ faces when I start taking the pressure off and organising projects and tasks for them. I love taking the lead when clients just don’t have the time. I also thoroughly enjoy bringing lessons from my prior corporate experience to the table and offering solutions they may not have considered before. Also, not forgetting the amazing feeling of being my own boss, deciding on the clients I work with and when and, also having that flexibility when I need it the most.

Worst part of your work: 
Finding a happy balance between being the greatest businesswoman I can be and the greatest mum too. I find it so hard to down tools at times, but it is so important to look after yourself to ensure you are the very best you can be. Champagne Friday’s help a lot!

Clients you add most value to:
Two of my current clients are looking to grow their business rapidly over the next few years and I am helping them identify and implement strategic initiatives to move them towards achieving their goals. This is the work that I really love and being part of their Senior Management Teams allows me to challenge ideas together with suggesting different approaches at times. Taking the lead with some of these initiatives greatly reduces the strain on my clients, enabling them to focus on what they are brilliant at knowing that there is a trusted pair of hands helping them along the way.

After work you’ll be:
Since Covid, I’ve taken a hard look at how I spend my personal time. I love nothing more than a walk on the beach with my family – you’ll often find us at Hengistbury Head enjoying pizza on the beach. I love to read, cook and have dinner with friends. Life is so precious, and I love spending time with people that inspire me and lift me up.

Why a franchise with The Passionate PA and not go it alone?
I didn’t want to go out and do this on my own as I love the support of Kate and her guidance and understanding of the role. The other Passionate PAs are invaluable not only in terms of support but in our shared knowledge and experience! I did not appreciate just how well-known our brand was until recently, this has opened so many doors which, had I gone it alone, would not have presented themselves.

What did you do before:
18 years in various management roles at JPMorgan including a four-year stint in Luxembourg. Working on major clients, I was a key player in retaining and turning client relationships around. Management experience, risk and compliance management… big job, fun at the time. But this is rewarding on a very different level.

Favourite drink:

Favourite location for a business meeting:
I really enjoy going to clients’ houses or offices as I believe this enables me to really get to know them and provides valuable insight into their lives. We can tell so much by what’s on someone’s desk or dining table! Otherwise, it has to be The Olive Branch in Wimborne or anywhere with a good, comfy sofa and a delicious lunch.

What are you reading?
“Feel the Fear and Do It Anyway” by Susan Jeffers.

Your guilty pleasure:
A monthly massage with the amazing Fran. Check her out on Instagram!

Favourite hobby/past time:
My new passion is on the water, on a gorgeous boat with a glass of bubbles. Failing that, a good walk at the beach or in the New Forest with my husband and boys.

Most inspirational/influential person in your career:
My Dad. One of the strongest, most intelligent, hardworking and honest businessmen I know. He built a successful company and survived a recession when most local building firms did not. He taught me integrity and respect, and to always go to bed with a clear conscience.

Favourite animal and why:
My cats. Love their independence and calming presence.

Greatest contact/supplier that deserves a plug:
Heidi Roper, View HR. Heidi is not only incredibly knowledgeable and amazing at what she does, but she is so much fun to work with and gets amazing results with the clients that she works with. She has true passion, and it shows.

Your business plan (in one sentence!) for the coming year:
To build strong, trusting, local relationships to ensure that I am the Executive PA of choice for Ringwood and the surrounding area.

You can find out more about Claire by clicking here! Or, pop her an email and make a date to get together for coffee (or champagne?).

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